Privacy Policy

Phoenixwala respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains what information we collect, how we use it and how we protect it when you use our website.

1. Information We Collect

When you use Phoenixwala, we may collect:

• Full name
• Email address
• Mobile number
• Billing address
• Shipping address
• Order information
• Payment transaction information
• Customer support communications
• Website usage information

2. How We Use Your Information

We may use your information to:

• Process and deliver orders
• Process payments
• Confirm orders
• Provide customer support
• Send order and delivery updates
• Process returns, cancellations and refunds
• Prevent fraudulent transactions
• Improve our website and services
• Comply with applicable legal requirements

3. Payment Information

Online payments may be processed through third-party payment service providers such as Razorpay.

Phoenixwala does not store your complete credit card, debit card or UPI credentials on our servers.

Payment information is handled by the relevant payment service provider according to its security and privacy practices.

4. Cookies

Our website may use cookies and similar technologies to provide essential website functionality and improve your browsing experience.

Cookies may be used to maintain login sessions, maintain shopping cart information, remember preferences and understand website usage.

5. Sharing of Information

We may share necessary information with trusted third-party service providers, including:

• Payment gateways
• Courier and delivery companies
• Hosting providers
• Email or communication providers
• Analytics or technology providers

We do not sell your personal information to third parties.

6. Data Security

We take reasonable technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure or destruction.

However, no internet-based service can guarantee complete security.

7. Data Retention

We retain personal information for as long as reasonably necessary to provide our services, maintain transaction records, resolve disputes, comply with legal obligations and protect our legitimate interests.

8. Third-Party Services

Our website may contain links or integrations with third-party services. Those services have their own privacy policies, and Phoenixwala is not responsible for the privacy practices of third-party websites.

9. Children's Privacy

Our services are not intentionally directed toward children. We do not knowingly collect personal information from children for purposes prohibited by applicable law.

10. Your Rights

Subject to applicable law, you may contact us to request information regarding your personal data or request correction of inaccurate information.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be published on this page with an updated "Last Updated" date.

12. Contact Us